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Our client, specializing in the labour relations industry, is seeking a Case Manager/Office Supervisor to be based in Pretoria. You will manage the overall Case Management function, nationally, as well as be responsible for the direct administration of cases for various areas (currently, Gauteng-Pretoria, Mpumalanga, Northwest, Limpopo, Eastern Cape (PE/East London) and Free State. Your primary goal will be to effectively and efficiently manage the administration of dispute resolution and enforcement procedures in terms of relevant legislation and the collective agreements of NBC.

Behavioural Competency

  • Excellent communication skills both verbally and written.
  • Problem solving skills.

  • Conflict handling skills
  • Human Capital Management skills
  • Attention to detail.
  • Responsible, reliable, committed, and able to function with minimal supervision.
  • Good sense of judgement
  • Deadline driven.
  • Ability to influence.

Duties include the following, but not limited to:

Management of Human Capital

  • Management of Case Management Administrators

Legal

  • Screen all dispute referrals received in relation to jurisdiction, lateness, citation, or any defect as per CCMS Rules
  • Prepare and process compliance orders and referral forms for set down.
  • Action all dispute referrals and approve the matters set down.
  • Record and allocate cases received with Case Numbers and open case files.
  • Assist with queries on settlement agreements, rescission, and review applications.
  • Monitor the Commissioner selection for handling all set down matters and ensure there is a selection of commissioners to assist with hearings in your regions when required.
  • Handle and ensure that all awards issued are perused, certified and enforceable.
  • Handle and ensure that all awards issued are perused, certified and enforceable.

  • Manage all set downs on conciliation and arbitration matters.
  • Follow up on all enforcement awards, settlement agreements to ensure compliance.
  • Engage and approve Sheriff costs, in consultation with the Legal & Compliance Manager, attachment and removal of properties in enforcement of awards.https://dymaxa.co.za/wp-admin/post.php?post=4779&action=edit#
  • Engage with Legal & Compliance Manager on complex matters that need legal opinion.
  • Assist legal counsel in preparation for the various hearings by availing record of proceedings when required (case information files)
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